NILS Service Policy

WE STRIVE TO MAINTAIN THE HIGHEST STANDARDS OF QUALITY AND EXCELLENCE IN THE PRODUCTION OF OUR GARMENTS. WE STAND BEHIND OUR PRODUCT WITH AN EXCELLENT SERVICE POLICY IF A GARMENT SHOULD REQUIRE A REPAIR.


THE PROCEDURE FOR A RETURN IS AS FOLLOWS /

CONSUMER REPAIRS

+ All returns/repairs are handled through our NILS retailers. Please take your garment to the nearest NILS dealer and they will make arrangements with us to take care of the problem.

+ To find a NILS retailer nearest you, please visit the STORE LOCATOR page. If it is not convenient to bring your NILS garment to a dealer, or if your local NILS dealer cannot help you, please contact NILS Customer Service and we will help make arrangements.


DEALER REPAIRS

+ All returns/repairs MUST have an RA# written on the outside of the package or they will be refused. Please call Customer Service 1.800.933.6457 to obtain a return authorization number.

*Shipment costs to the NILS Warranty department are the responsibility of the Dealer or Customer.

*NILS will cover the rest (repair charges and return shipping costs)

We will ask you to provide the following information:
**Style Number, color, size, and description or repair.


DEALER RETURNS

+ After receiving RA#, product must be returned within two weeks of RA# issue date. (Returns made after this time will be refused)

+ Mark the outside of the box with RA#


NILS REPAIR / REPLACE

+ Upon receipt of the garment, Quality Control will inspect to determine if a repair or replacement is required.

+ If a repair is possible, NILS will repair the garment to function at 100%.

*Please note, often it can take up to 6-8 weeks to return your product.

+ If a repair is not possible, then NILS will offer a replacement garment of comparable value/performance features.

*Please understand that we redesign our line each year to keep bringing you the latest and greatest, so an exact replacement may not be possible if the garment is from a previous year. If this is the case, we will work with you to find the most comparable item to the product being returned to ensure it meets your needs.


GARMENTS MUST BE CLEAN!!

+ Government regulations require that all items accepted for repair be received freshly laundered. We understand this may be inconvenient, but we also want to ensure the health and welfare of our Quality Control Staff.

If dry cleaning or washing is necessary before inspection, charges will be the responsibility of the dealer.


GARMENTS WILL BE INSPECTED UPON RECEIPT

+ NILS reserves the right to repair, replace or issue credit upon inspection of authorized returns. NILS cannot be responsible for replacements made from dealer's stock. Refunds made to consumers are the responsibility of the dealer.


DEALER CLAIMS MUST BE REPORTED WITHIN 10 DAYS

+ Defective product, mis-ships or shortages in shipments MUST be reported within ten days of receipt.

+ NILS cannot be responsible for claims made after this period.

Please contact customer service immediately to report any shipment discrepancies.


SERVICE CHARGES MAY BE APPLICABLE

+ NILS reserves the right to apply a 20% restocking charge to refused shipments and unauthorized returns. A 10% service charge will apply to returns requiring additional bagging, tagging, or removal of retail tags.